Question 1

What is a dispatch board?

Accepted Answer

A dispatch board is a visual kanban-style tool for managing order fulfillment tasks. Orders appear as cards that can be dragged through custom stages like Picking, Production, QA, and Ready-to-Ship.

Question 2

How does Dispatch: Kanban Order Board sync with Shopify orders?

Accepted Answer

When a new order is placed in Shopify, Dispatch: Kanban Order Board automatically creates a task via webhook. When you mark a task as fulfilled on the board, it syncs the fulfillment status back to the Shopify order automatically.

Question 3

Can multiple team members use the board at the same time?

Accepted Answer

Yes. Dispatch: Kanban Order Board uses Socket.io for real-time collaboration. Multiple team members can view and update the board simultaneously, see who's online, and get notified of changes instantly.

Question 4

Does it work on mobile?

Accepted Answer

Yes. The board is fully responsive and works on mobile devices. A mobile-optimized navigation bar provides quick access to board, list, and settings views.

Question 5

What languages are supported?

Accepted Answer

English, German, French, Spanish, and Chinese. The app detects the merchant's browser language automatically.

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