Privacy Policy

Last updated: June 16, 2026

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1. Introduction

Dispatch: Kanban Order Board ("we", "us", or "our") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Shopify app and related services (collectively, the "Service").

By installing and using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Order Data

We collect order data from your Shopify store to provide the core functionality of the Service, including:

  • Order ID and order number
  • Customer information (name, email, shipping address)
  • Product details (SKU, quantity, price)
  • Order status and fulfillment details
  • Timestamps for order creation and updates

2.2 Staff Information

You may provide us with staff information to enable task assignment and management:

  • Staff name and email address
  • Role and permissions
  • Task assignment history
  • Performance metrics (optional)

2.3 Usage Data

We automatically collect information about how you use the Service:

  • Pages visited and features used
  • Task actions (create, assign, complete)
  • Webhook events received
  • Error logs and performance data

2.4 Authentication Data

We collect authentication information to secure your access:

  • Shopify store domain
  • OAuth access tokens (encrypted)
  • Session information

3. How We Use Your Information

  • Provide and maintain the Service
  • Process order fulfillment tasks
  • Assign tasks to staff members
  • Track task progress and completion
  • Send notifications about task updates
  • Improve the Service based on usage data
  • Ensure the security and integrity of the Service
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption at rest and in transit (HTTPS/TLS), secure authentication, regular security updates, and access controls.

We retain your data for as long as you use the Service and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

  • Encryption at rest and in transit (HTTPS/TLS)
  • Secure authentication and authorization
  • Regular security audits and updates
  • Access controls and least privilege principles

5. GDPR Compliance

We comply with the General Data Protection Regulation (GDPR). You have the following rights:

  • Right to Access: You may request access to your personal data.
  • Right to Correction: You may request correction of inaccurate data.
  • Right to Deletion: You may request deletion of your data.
  • Right to Export: You may request a copy of your data in a machine-readable format.
  • Right to Restrict Processing: You may request restriction of processing.

To exercise these rights, please contact us at jasonhh5276@gmail.com. We will respond within 30 days.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data with:

  • Shopify: To authenticate and access store data via Shopify API
  • Service Providers: Hosting, database, and caching providers
  • Legal Requirements: When required by law or legal process

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, including session cookies and preference cookies.

You can manage cookie preferences through your browser settings. Disabling cookies may affect Service functionality.

  • Session Cookies: Maintain your login session
  • Preference Cookies: Remember your settings

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by posting the updated policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

jasonhh5276@gmail.com